Special Instructions

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You may leave special instructions for the delivery driver on our order form, and we will provide the shipping company with that information. However, it is solely up to the driver to follow those instructions, and they may choose not to leave the package if you are not home. It is at their discretion.

E-mail Accuracy

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Please double-check your e-mail on the order form or before writing to us. Sometimes we reply only to have the e-mail returned to us with a bad address error. We want to be able to answer your questions for you. Also,customerservice@thepureline.com to your accepted e-mail list. Many providers are now filtering and rejecting e-mails so severely that a legitimate e-mail concerning your order may be refused by your Internet provider before you ever get to see it.

Address Accuracy, Re-routing, & Forwarding Fees

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Please double-check your shipping address on the order form before submitting your order. A forwarding fee is issued for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to customer error. Shipping labels are generated directly from the shipping information you have entered into our order form. We do not re-enter or type this information again. You will be charged a $5 fee for corrections since Fed-Ex or UPS will have charged us a $5 fee. Please note if a forwarding fee does occur, we will email you notification of the fee, reason for the charge, and the date of the charge. Likewise, if your address is incorrect and we ship your package via USPS, it may simply be returned to us.

Please be accurate and double-check your shipping address to avoid any forwarding fees and receive your package as scheduled.

Fraud

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We reserve the right to refuse any order and may flag an order if fraud is suspected. Further, we will prosecute any fraudulent order to the fullest extent of the law.

Returns

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No product returns will be accepted after 30 days.
Please read our complete refund and return policies.

Backorders

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We diligently try to avoid backorders, but they do happen. If we are out of an item, you can count on us to notify you promptly via email. We will not substitute an item without your permission. In addition if you have upgraded your order to 3 Day Select, 2nd Day or Next Day shipping, we will ship the part of your order that is in stock so you don't have to wait on your whole order for one item. There is no additional shipping charge if this occurs.