Return Policy

If for any reason you have received a product from our website and it is still un-opened and you wish to return the product, you can do so by emailing us at info@thepureline.com. At this point we will give you return instructions. This option is only available within 30 days of purchasing your item and if the item is closed and sealed. All opened products are non-returnable and non-refundable. After 30 Days all Sales are final.

Shipping Policy

Orders are processed and shipped within 24-72 hrs, (1-3 days), Depending on order volume.
Your order will be processed in the order it is received. Next Day Air or 2nd Day Air orders are guaranteed to be delivered the next day or
2nd day from THE DAY THEY ARE PROCESSED AND SHIPPED OUT!

This could be 2/3 days after your order is made so please understand that this does not mean you will receive your order the next day or in 2 days from the day you purchase.

All orders within the continental USA are shipped UPS Ground unless you are sending to a P.O. Box, in that case your order will ship USPS Priority Mail as UPS does not ship to PO Boxes.

APO and Military Orders

All APO and Military Orders are sent via USPS Priority Mail. Please be patient in allowing for these to reach their overseas destinations. Sometimes orders can take up to 2/3 weeks before they are received.We do offer Express Shipping for your APO or Overseas Order so please email us at info@thepureline.com to inquire about this service as it is a special service and requires an additional fee.

Back Orders

If for some reason we do not have an item that you ordered in stock you will be notified via email and we will ship the rest of your order minus the product in question. Then when we have the product back in stock we will send it to you. This scenario is very unlikely as we usually have everything in stock and ready to ship asap.

Questions Regarding Shipping Status

If you have questions about your order or about shipping status please email info@thepureline.com